# Service and creative work: events, films, documents, training and delivered services

Load when the output is delivered by people rather than shipped as a product: an event, a film or
video, a publication, a translation, a course, a consultation, a campaign, a service performed
for a client. The same loop applies (`../SKILL.md §2. The control loop`); what changes is the
form of the procedures and the evidence.

## Brief and acceptance

- **A written brief, agreed with the client or owner:** the purpose and audience; the deliverables
  (the film at its length and formats, the event on its date for its number of people, the
  document in its languages); constraints (budget, dates, venue, brand, legal and accessibility
  requirements); who approves at each stage; and the acceptance criteria for the final result.
- **Acceptance criteria are concrete:** "a 3-minute cut in 16:9 and 9:16, captioned, with licensed
  music, approved by the marketing lead", not "a great video".
- **Rights and permissions are part of the brief:** releases from people filmed or photographed,
  licences for music, footage, fonts and images, venue and location permissions, and who owns the
  result.
- **A deliverable derived from a source** (a translation, a cut-down, a revised edition) records the
  version of the source it was made from, so it can be told when the source moves on
  (`software.md §Translations` for the method).
- **Plan the work and its dependencies** like any other project (`planning.md`): venues, crews,
  suppliers, talent and approvals are resources and dependencies with dates, and their confirmed
  bookings are records.

## Rehearsals and reviews

- **Rehearse what will happen live** (the run of show, the talk, the handover, the demo) with the
  people and equipment that will do it, and record what went wrong and what changed.
- **Review drafts at the stages the brief names** (script, rough cut, draft, proof), with the
  approver named. Each review records what was approved, what must change, and by when.
- **A review is of the actual draft,** in its real format and on the devices or in the room it will
  be experienced in, not a description of it.

## Observed delivery

- **Delivery is observed and recorded:** the event ran to its schedule with its numbers counted; the
  film was delivered in each format and played on the target platforms; the document was published
  and its links work; the training was held and attendance recorded.
- **What was planned is not what happened until someone saw it happen.** A booking confirmation is not
  the caterer arriving; a scheduled post is not a published one.
- **Problems on the day are handled and recorded** (what happened, what was done, who was affected),
  and anyone affected is put right afterwards.

## Closure and archive

- **The client or owner accepts the delivery against the brief's criteria,** in writing.
- **Obligations are settled:** suppliers and crew paid, deposits returned, licences and releases
  filed, promises to attendees or audiences kept.
- **Materials are archived where the owner can find them:** masters and source files, project files,
  releases and licences, the brief and approvals, contact lists handled under the privacy rules.
- **A finite piece of work closes here.** It does not acquire a recurring operations loop. If
  anything must keep running (a website, a recurring event, a published course), hand it to a named
  operator (`../templates/handover.md`).